Your battery should switch on automatically during outages and recharge from solar daily. When it doesn’t — Fix My Solar diagnoses the problem and navigates Tesla, Enphase, FranklinWH warranty claims on your behalf.
Battery storage systems are the most complex solar component — and most likely to generate support calls as they age. Tesla Powerwall, Enphase IQ Battery, FranklinWH aPower, Generac PWRcell, and LG Chem all have proprietary protocols and firmware ecosystems requiring brand-specific expertise.
Common issues: battery not charging from solar (gateway/communication issue), not switching to backup during outages (transfer switch problem), low state of charge despite full sun (BMS calibration), error codes with no obvious cause (firmware), system completely offline (blown fuse to failed gateway).
Many issues are warranty-covered — but manufacturers require detailed diagnostic documentation before approving claims. Fix My Solar prepares full reports and communicates with warranty teams on your behalf.
Full evaluation: state of charge testing, communication verification, gateway status, inverter integration, transfer switch testing.
Determine if firmware, hardware failure, communication fault, or cell degradation. Written diagnostic report provided.
If repairable, we fix it. If under warranty, we prepare and submit the claim with full documentation through resolution.
